Contact Us
A LITTLE HELP, BEAUTIFULLY DELIVERED
Let’s talk fragrance.
Choosing your next signature scent, looking for the perfect gift, or need help with an order? We’d love to hear from you.
01 / GET IN TOUCH
Customer care
For fragrance advice, questions or general enquiries, contact us directly.
02 / YOUR ORDER
Orders & delivery
Our UK deliveries are complimentary, with no minimum spend. For order enquiries, please include your order number.
03 / AFTERCARE
Returns & refunds
Need assistance with a return, damaged item or refund? Our policy explains the next steps.
04 / OUR HOME
Manchester, UK
Lux Oud is based in MediaCity, Manchester. We operate online; please contact us before sending any products back.
Prefer to write to us here? Use the form below, and include your order number if your enquiry concerns a purchase.