Shipping policy

Delivery from the UK

Lux Oud dispatches orders from the United Kingdom. We offer free UK delivery on every order, with no minimum spend, including England, Scotland, Wales, Northern Ireland, the Scottish Highlands and islands.

International destinations

Our international delivery destinations include countries across Europe, the United States, Canada, Australia, the United Arab Emirates, Saudi Arabia, Kuwait, Oman, Qatar and Bahrain, subject to product eligibility, carrier availability and any destination restrictions. Available destinations and delivery services are confirmed at checkout. If your country or a delivery option is not shown, please contact info@lux-oud.com before ordering.

Delivery charges

International delivery is charged separately. The delivery charge for your order is shown at checkout before payment and may depend on your destination, order weight and parcel size. Free UK delivery does not apply to international addresses. Postage does not include import charges unless checkout explicitly states that they are included or collected.

Tracking and delivery times

Available dispatch estimates and delivery options are shown at checkout or in your order confirmation. We will email you when your order is dispatched and provide tracking details for tracked services.

For eligible parcels sent using Royal Mail International Tracked, the normal delivery aim after dispatch is 3–5 working days to Europe and 5–7 working days to other international destinations. These are carrier aims, not guaranteed arrival dates, and exclude order processing time. A three-working-day international delivery service is not guaranteed. Any express option must be explicitly offered and confirmed for your destination.

Customs clearance, local public holidays, remote addresses and carrier disruption can extend delivery times. Royal Mail currently advises that deliveries to the UAE, Saudi Arabia, Kuwait, Oman, Qatar and Bahrain may experience severe delays. Please allow additional time and contact us before ordering if your purchase is time-sensitive.

Import duties, taxes and clearance charges

Customers are responsible for applicable destination import VAT, sales taxes, customs duties and carrier clearance or handling charges. These costs are additional to product prices and postage unless checkout expressly states that they have been included or collected. Where charges are not collected at checkout, the carrier or customs authority may request payment before delivery.

Some services, including Royal Mail shipments of goods to the United States, require import duties to be paid before dispatch. Where required, the relevant charges must be collected from the customer before the parcel is posted. We will clearly confirm any additional amount requiring your agreement; we will not make an unapproved charge to your payment method.

Local rules determine the charges, and we cannot guarantee that an order will be tax-free. We declare the actual contents and sale value of commercial orders and cannot mark purchases as gifts or understate their value.

Addresses, delays and support

Please provide a complete delivery address and accurate contact details, and contact us promptly if a correction is needed. Changes may not be possible after dispatch. If an order is delayed, missing, damaged or held for customs payment, email info@lux-oud.com with your order number so we can help.

Unless we agree a different delivery period with you, goods will be delivered without undue delay and within 30 days of purchase. Your statutory rights are unaffected. For cancellations, returns and refunds, please read our Return and refund policy.