Orders can take up to 24 hours to be processed from the time of purchase.
Orders placed on working days will usually be dispatched within 24 hours of purchase.
UK Orders will be delivered within 1-3 working days from the day after purchase.
EU Orders will be delivered within 10 days working days from the day after purchase.
Orders outside the UK and EU will be delivered up to 15 working days from purchase.
For more detailed information about delivery, please visit our T&Cs page.
Yes, we ship all over the world. Shipping costs will apply, and will be added to your total bill at checkout. We run discounts and promotions all year round, so do check the website for exclusive deals.
We use all major carriers, and local courier partners. You’ll be asked to select a suitable delivery method during checkout.
At Lux Oud, we always strive to ensure that the fragrance you receive is of the highest quality and is as described. However, in the event that you are unhappy with your purchase, we would be more than happy to provide you with a FULL refund. Just email us directly and we’ll take you through the process.
This will depend on the type of fragrance that you want and your requirements. As I’m sure you can appreciate, some pure oils and fragrances are easier to blend than others. All options are however, outlined on the product page, so do look out for customization options there.
Don’t worry - you can contact us through our contact page. We will be happy to assist you.